Return Policy
30-Day Return Request Period
A return may be requested within 30 days after confirmed delivery of the order.
Please contact us before sending any item back. Our team must first review the request, confirm whether the merchandise is eligible, and provide the appropriate return instructions.
Return Requirements
Unless an item arrived defective, damaged, incorrect, or is otherwise eligible for return under applicable law, merchandise must be unused, unworn, unwashed, unaltered, and in its original condition.
All included components, accessories, manuals, product documentation, and original packaging must be returned with the merchandise. Proof of purchase is required for every return request.
Items That May Not Be Returned
Certain merchandise may be excluded from return because of health, safety, personalization, hygiene, or product-integrity considerations.
Examples may include customized or personalized goods, opened hygiene-sensitive products, gift cards, final-sale merchandise, and products specifically identified as non-returnable.
Any applicable exclusion will be stated on the relevant product page or communicated before approval of the return request.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible.
Include your order number together with clear photos of the merchandise, packaging, and shipping label. We will review the submitted information and, when the claim is validated, provide an appropriate remedy in accordance with applicable law and our store policies.
Return Shipping
Customers are generally responsible for return shipping expenses when the return is preference-based, including a change of mind, an incorrect customer selection, or another reason not caused by an error on our part.
If IaebamF™ confirms that an item was defective, damaged, or incorrectly supplied, we will provide the appropriate remedy together with the applicable return or resolution instructions.
Original shipping charges are not refundable unless required by applicable law or expressly stated otherwise.
Refunds
Once an approved returned item has been received and inspected, any approved refund will be issued to the original payment method.
The time required for a refund to appear may differ depending on the payment provider, card issuer, or financial institution involved.
Where permitted and clearly applicable, an amount may be deducted for missing parts, excessive use, damage, alteration, or a reduction in the value of returned merchandise.
Exchanges
Exchanges depend on current product availability and inventory.
In some situations, the quickest solution may be to return an eligible item and submit a separate new order after the return request has been approved.
Order Cancellations
Requests to cancel an order should be submitted as quickly as possible after the purchase is placed.
Cancellation cannot be guaranteed after order processing, fulfillment, shipment preparation, or dispatch has begun.
Contact Us
For assistance with a return, exchange, cancellation, or refund, contact service@iaebamf.com .